Terms & Condition of Use

By using our site, you agree that you accept these General Terms and Conditions which are applicable to all orders placed through Terraverdefoods.net.

 

Orders and Payment

Orders can be placed 24 hours a day, seven days a week via our website. We are available to answer questions and assist with orders during our normal office hours Monday – Saturday from 9:00 am - 4:00 pm Central Time time at (602) 586-7355. 

Payment types accepted on our site include MasterCard, Visa, Discover, or American Express credit cards, or PayPal.

If you have any problems completing an order, please call or text us at (602) 568-7355 and we will be glad to assist! Outside of business hours please send us an email at info@terraverdefoods.net and we will get back to you as soon as possible. 

 

Product Availability

Due to the fact our foods are made in small artisan batches, sometimes limited availability and irregular deliveries from our suppliers do come up. Despite our best efforts, occasionally some products will not be available on the expected ship date.  We try to keep the available inventory current on the Website.  If there are any issues with availability of any products in your order, we will contact you by email or phone. 

 

Order Fulfillment

 

We strive to ship all orders withing 48 hours of receipt. During checkout, you’ll see an order summary that indicates when your order is expected to be delivered, which shipping option is selected, and the shipping cost (our system defaults automatically to the least expensive available option based on the items selected and your ship to address). You’ll also get an order confirmation email showing the expected shipping date and arrival date. 

 

Address Change or Incorrect Address

Upon placing your order, an order confirmation is sent to the email address you provide. The email order confirmation functions as your invoice and includes the shipping and billing address. If you have mistakenly entered an incorrect shipping address, please contact us immediately at (602) 568-7355 or via email at info@terraverdefoods.net with the correct shipping and billing information. 

 

Delivery Policy and Signature Requirement

All orders are shipped without a signature requirement. You will receive a shipping confirmation once your order has shipped with tracking information and expected delivery date. Please ensure someone is there to receive the shipment as we cannot be held responsible for packages that are not left due to the driver determining the package is not secure, gated delivery locations that are not accessible, condos or apartments that are not accessible or packages that are stolen after delivery or that have spoiled due to exposure to the elements. 

We also cannot be held responsible for any delay in delivery due to weather (hurricane, tornado, floods, snow, ice etc.), shipments delayed due to ‘acts of god’ are not eligible for a refund or credit. 

 

Order Cancellation and Modification

While we will always do our best to accommodate requests, once your order has been packed and shipped, we are not able to cancel or modify it. Shipped Orders may not be able to be rerouted, so please be sure your shipping address is correct when you place your order. 

 

Returns and Refunds

If you have a problem with an order or need to return an item, claims must be made within 48 hours of receiving the product. Please note that shipping costs are not refundable. Return shipping will be at the buyer’s expense, but we will process refunds once we have received and verified it. 

 

Defective or Damaged Merchandise

We work very hard to assure your order is received intact and in proper condition. However, we understand that sometimes things happen and items can get damaged in transit. In the event that you receive a defective or damaged product, please contact us immediately. Please take photographs of the damaged product prior to throwing away or discarding any items, as we may need them to process a refund or store credit or send a replacement and email it to us at info@terraverdefoods.net or call us at (602) 568-7355. 

For any other questions or inquiries, you may have, please contact us by phone (602) 568-7355, by email  info@terraverdefoods.net or by mail Terra Verde Foods, LLC, 749 Sampson, Kyle, TX 78640. 

 

Invalidity - Force Majeure - Applicable law - Competent Courts

If any one of the clauses of these General Terms and Conditions are, for whatever reason, declared invalid or invalidated for any reason, this will not affect the application or the validity of the other clauses. The clause declared invalid, or invalidated, will be replaced by the disposition closest to that clause. Neither Terra Verde Foods, LLC nor the Customer will be held liable for any failure to perform their obligations as a result of a force majeure beyond their control, including but not limited to the following: war, riot, insurrection, interruption of transport systems, problems relating to export and import, strikes, lock-out, shortage of Products, fire, earthquakes, storms or floods. These General Terms and Conditions are governed exclusively by United States law. All litigation or disputes between the parties shall be brought only before the competent court in Travis County, TX, United States. 

 

Right to Modify

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

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